Terms of Service & Enterprise Agreement

Effective Date: August 23, 2026 | Standard SaaS Terms for Hotel Operators

Multi-Tenant Boundary

Each hotel organization maintains private, isolated tenant boundaries and user permissions.

Incentive Calculation

FrontDeskIQ provides recommendation formulas; payroll payout remains under hotel discretion.

99.9% Uptime Commitment

Continuous high-availability edge delivery with global database replication.

1. Acceptance of Terms

By creating an account, accessing the FrontDeskIQ platform, or uploading hotel operational shift records, you ("Customer", "Hotelier", or "User") agree to be legally bound by these Terms of Service. If you are entering into this agreement on behalf of a hotel management company or hotel owner, you represent that you have the authority to bind such entity.

2. Permitted Use & Multi-Property Subscriptions

FrontDeskIQ grants Customer a non-exclusive, non-transferable, worldwide right to access and utilize the SaaS service for authorized front-desk agents, supervisors, and property managers.

Customer is responsible for maintaining the confidentiality of all agent logins and credentials.
Customer shall not reverse-engineer, decompile, or attempt to derive the underlying AI prompt architecture or algorithms.
Customer shall not upload files containing malicious scripts, viruses, or unapproved guest PCI payment card data.

3. Gamified Commission & Incentive Calculation Disclaimer

FrontDeskIQ provides software calculators, commission gamification tiers, and projected bounties to assist hotels in motivating their front-desk staff.

Important Notice: FrontDeskIQ is not a licensed payroll service or tax advisor. All commission rates, bonus tiers, and payout figures generated by the platform are suggestions and administrative tools. Actual employee compensation, tax withholdings, and bonus disbursements remain the sole legal responsibility of the hotel property management company.

4. Service Availability & AI Model Evolution

We target a 99.9% monthly uptime SLA for core reporting, shift imports, and dashboard analytics.

Voice AI simulation and coaching endpoints utilize leading generative AI foundation models (including Google Gemini and ElevenLabs). We continuously update and optimize model cascade pipelines to ensure sub-second response times and high-fidelity roleplay capabilities.

5. Data Ownership & Export Upon Cancellation

Customer retains full and exclusive ownership of all uploaded property metrics, shift revenue records, and customized upsell product definitions.

Upon termination or cancellation of subscription, Customer may export all historical data in CSV/JSON format within 30 days. After 30 days, tenant data is securely purged in accordance with our retention policy.

6. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall FrontDeskIQ or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, or hotel guest bookings, arising from the use or inability to use the platform. Total liability shall not exceed the fees paid by Customer to FrontDeskIQ in the 12 months preceding the claim.